| | | | | | | | VAIL TOWN COUNCIL AGENDA MEMO
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| | | | | | | | ITEM/TOPIC: Selection of Contractor for Management of Vail Welcome Centers/Host Program
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| | | | | | | | PRESENTER(S): Suzanne Silverthorn, Director of Communications
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| | | | | | | | ACTION REQUESTED OF COUNCIL: Solicit public comment and provide the due diligence needed to direct the staff to prepare a contract for operation of the Vail Welcome Centers and Community Host Program beginning October 1, 2016 with the firm best qualified to leverage the Town’s resources to fulfill its stated goal of delivering a five-star customer experience. The term of this contract shall be for one year with the opportunity to renew the contract for an additional two years based on exceptional performance.
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| | | | | | | | BACKGROUND: On May 19, 2016, the Town of Vail issued a request for proposals for management of its Welcome Centers, the Volunteer Community Host Program and Guest Welcome Services Program. The three firms responding to the RFP (in alphabetical order) -- Colorado Activity Centers, Inc., Donovan Pavilion Management, Inc. and Vail Info Inc. – were forwarded to the final round which included preparation of a written business plan and interviews with the Town Council on August 2, 2016. The current service contract for management of the Welcome Centers/Host Program expires on September 30, 2016.
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