Item Coversheet

VAIL TOWN COUNCIL AGENDA MEMO

ITEM/TOPIC:   Welcome Center Update


PRESENTER(S):   Amanda Zinn, Welcome Center

ACTION REQUESTED OF COUNCIL:   Informational only, no formal action requested

BACKGROUND:   On October 1, 2016 the Town of Vail took over the management of the Welcome Centers and Community Host Program.  This is an overview of the operations to date, including the staffing model, commitment to elevating guest experience, community host program, 2016-2017 ski season recap and future initiatives.

ATTACHMENTS:
Description
Welcome Center Presentation
Welcom Center Council Memorandum
2016-2017 Welcome Center Guest Data October 1-April 23
Pie Charts of 2016-2017 WElcome Center Guest Data
Graphs of 2016-2017 Welcome Center Data